All our products are delivered electronically by download link. After your purchase you will receive an email with your order invoice ID, a registration key, link to download the registered version of the software and link to the invoice.
Product delivery on CD-ROM varies by location and approximately takes 5 business days within Canada and US. It takes approximately 10 business days abroad.
Shipping and handling is an additional $19.90 for product delivery on CD-ROM media.
A boxed product is not provided. All product documentation is provided in electronic form with the downloaded version of the software. CD-ROM media is available upon request.
As the software is available by electronic download, you may access the software immediately after the purchase transaction is complete. Product delivery on CD-ROM varies by location and approximately takes 5 business days within the US and Canada, approximately 10 business days abroad.
A link to the online invoice is provided in an email confirmation which is sent after purchasing the software online. If you have misplaced the original email or invoice link, you may log into our Customer Communications Center to view/print your invoice at any time.
Sales tax is applicable to Canadian residents at the Goods and Service Tax rate of 5%. Ontario residents are also charged Provincial Sales Tax of 8%. Non-residents of Canada are not subject to GST or PST. We do not charge any other taxes.
You may reach our sales team by phone (877) 403-8082 toll free or +1 (905) 812-8434 for those calling outside the toll free area between the hours of 9:30a.m. to 5:00p.m. Eastern time from Monday to Friday (except holidays) or by email: email@example.com.
We accept Master Card, Visa, American Express, and PayPal. Money order, Certified check, and Bank Wire transfer are also accepted for off-line invoices and purchase orders. You may fax the purchase order to +1 (416) 352-7561 or email it to firstname.lastname@example.org. Don't forget to include the recipient's name, company name and an email address for software registration.
You may fax the purchase order to +1 (416) 352-7561 or email it to email@example.com.
Don't forget to include the registered recipient's name, company name and an email address for software registration.
Technical Support may be reached by phone (877) 403-8082 toll free or +1 (905) 812-8434 for those calling outside the toll free area. Technical Support may also be reached by emailing firstname.lastname@example.org. You may also create a support inquiry through our Customer Communications Center.
When accessing your order from a download link, you may click on the "Change E-mail" link. A charge may apply. Should you have any questions, you may contact email@example.com
The order information page contains a button which reads "Click to E-mail Me Registration Info". Please click this button and an email will be sent to you with your registration keys and download access link.
Yes, you may. Please use the download access link that was emailed to you when you purchased the product. Accessing this link to provide you options to get the latest edition. You may also visit our Customer Communications Center to login in with your email address.
Simply go back to the Orders/Downloads section within your profile and click to RE-DOWNLOAD your actual software product. You will automatically be given the latest edition of the software. An email will be sent to you with new registration keys and a download access link.
If you have used an e-Check payment method, it can take several days for this transaction to clear through PayPal You may wait for the transaction to clear or you may place a non e-check order through PayPal and contact us at firstname.lastname@example.org for assistance to cancel the first transaction.