Frequently Asked Questions

General Sales & Customer Support Questions

 

How are the Active@ LiveCD delivered?

All our products are delivered electronically by download link. After your purchase you will receive an email with your order invoice ID, a registration key, link to download the registered version of the software and link to the invoice.

 

Do I receive a boxed product,
CD and/or printed manuals?

A boxed product is not provided. All product documentation is provided in electronic form with the downloaded version of the software.

 

How long does it take to get my product?

As the software is available by electronic download, you may access the software immediately after the purchase transaction is complete.

 

How do I get an invoice of my purchase?

A link to the online invoice is provided in an email confirmation which is sent after purchasing the software online. If you have misplaced the original email or invoice link, you may log into our Customer Communications Center to view/print your invoice at any time.

 

Do you charge any sales taxes?

Sales tax is applicable to Canadian residents at the Goods and Service Tax rate of 5%. Ontario residents are also charged Provincial Sales Tax of 8%. Non-residents of Canada are not subject to GST or PST. We do not charge any other taxes.

 

I have a sales question.
How do I contact you?

You may reach our sales team by phone (877) 403-8082 toll free or +1 (905) 812-8434 for those calling outside the toll free area between the hours of 9:30a.m. to 5:00p.m. Eastern time from Monday to Friday (except holidays) or by email: sales@lsoft.net.

 

What kind of payment methods do you accept?

We accept Master Card, Visa, American Express, and PayPal. Money order, Certified check, and Bank Wire transfer are also accepted for off-line invoices and purchase orders. You may fax the purchase order to +1 (647) 795-2904 or email it to sales@lsoft.net. Don't forget to include the recipient's name, company name and an email address for software registration.

 

How can I place a Purchase Order?

You may fax the purchase order to +1 (647) 795-2904 or email it to sales@lsoft.net.

Don't forget to include the registered recipient's name, company name and an email address for software registration.

 

Do you have technical support for my product after purchase?

Technical Support may be reached by phone (877) 403-8082 toll free or +1 (905) 812-8434 for those calling outside the toll free area. Technical Support may also be reached by emailing support@lsoft.net. You may also create a support inquiry through our Customer Communications Center.

 

How can I change the email address for my order/profile because I am changing the provider?

When accessing your order from a download link, you may click on the "Change E-mail" link. A charge may apply. Should you have any questions, you may contact sales@lsoft.net

 

I am not able to download the software after purchasing the annual support. I click on the link "Re-Download", and it keeps returning me to order information page for my order.

The order information page contains a button which reads "Click to E-mail Me Registration Info". Please click this button and an email will be sent to you with your registration keys and download access link.

 

I have previously purchased an earlier version of the software. Can I download the latest version?

Yes, you may. Please use the download access link that was emailed to you when you purchased the product. Accessing this link to provide you options to get the latest edition. You may also visit our Customer Communications Center to login in with your email address.

 

I recently purchased the support renewal and immediately checked for an update to my product. It indicated there were no new updates in the UPDATES section of the Customer Support Centre.

Simply go back to the Orders/Downloads section within your profile and click to RE-DOWNLOAD your actual software product. You will automatically be given the latest edition of the software. An email will be sent to you with new registration keys and a download access link.

 

I just placed an order for your software via PayPal and I have not received my registration keys or access links to the software.

If you have used an e-Check payment method, it can take several days for this transaction to clear through PayPal You may wait for the transaction to clear or you may place a non e-check order through PayPal and contact us at sales@lsoft.net for assistance to cancel the first transaction.

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