Active@ Boot Disk - Live CD

Frequently Asked Questions
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F.A.Q

General Sales & Customer Support Questions

  1. How are my products delivered?
  2. Do I receive a boxed product, CD and/or printed manuals?
  3. How long does it take to get my product?
  4. How do I get an invoice of my purchase?
  5. Do you charge any sales taxes?
  6. I have a sales question. How do I contact you?
  7. What are your phone sales hours?
  8. What kind of payment methods do you accept?
  9. How can I place a Purchase Order?
  10. Do you have technical support for my product after purchase?
  11. New! How can I change the email address for my order/profile because I am changing the provider?
  12. New! I am not able to download the software after purchasing the annual support. I click on the link "Re-Download", and it keeps returning me to order information page for my order.
  13. New! I have previously purchased an earlier version of the software. Can I download the latest version?
  14. New! I recently purchased the support renewal and immediately checked for an update to my product. It indicated there were no new updates in the UPDATES section of the Customer Support Centre.
  15. New! I just placed an order for your software via PayPal and I have not received my registration keys or access links to the software.

Technical Questions

  1. New! Can I automatically assign a static IP address when booting up into Active@ Boot Disk for Windows?
  2. New! We are using a WinPE environment that is booted into via PXE from a Windows Deployment Server. I am wondering if there is a way for us to copy registry information and files into the WIM file that we boot from so the applications are already installed and registered? Or will I need to script the installation and registration to occur each time we boot into WinPE?
  3. New! The Active@ Boot Disk bootable media is not booting up my system after I've selected the correct Boot Priority. It either sits at a blank screen or just tries to boot up from my hard drive. What can I do?
  4. The Active@ Boot Disk cannot see the drives in my system, what can I do so they would be detected?
  5. What is the difference between the Windows and the DOS editions of Active@ Boot Disk?
  6. How can I try Active@ Boot Disk before purchase?
  7. How to make a bootable CD? How can I write ISO files to CD or DVD?
  8. How to boot and run software from CD-ROM?
  9. What are ISO image files?
  10. What are the differences between the Active@ Boot Disk Demo and Active Boot Disk Pro versions?