General Sales & Customer Support Questions
- How are my products delivered?
- Do I receive a boxed product, CD and/or printed manuals?
- How long does it take to get my product?
- How do I get an invoice of my purchase?
- Do you charge any sales taxes?
- I have a sales question. How do I contact you?
- What are your phone sales hours?
- What kind of payment methods do you accept?
- How can I place a Purchase Order?
- Do you have technical support for my product after purchase?
- New! How can I change the email address for my order/profile because I am changing the provider?
- New! I am not able to download the software after purchasing the annual support. I click on the link "Re-Download", and it keeps returning me to order information page for my order.
- New! I have previously purchased an earlier version of the software. Can I download the latest version?
- New! I recently purchased the support renewal and immediately checked for an update to my product. It indicated there were no new updates in the UPDATES section of the Customer Support Centre.
- New! I just placed an order for your software via PayPal and I have not received my registration keys or access links to the software.
Technical Questions
- New! Can I automatically assign a static IP address when booting up into Active@ Boot Disk for Windows?
- New! We are using a WinPE environment that is booted into via PXE from a Windows Deployment Server. I am wondering if there is a way for us to copy registry information and files into the WIM file that we boot from so the applications are already installed and registered? Or will I need to script the installation and registration to occur each time we boot into WinPE?
- New! The Active@ Boot Disk bootable media is not booting up my system after I've selected the correct Boot Priority. It either sits at a blank screen or just tries to boot up from my hard drive. What can I do?
- The Active@ Boot Disk cannot see the drives in my system, what can I do so they would be detected?
- What is the difference between the Windows and the DOS editions of Active@ Boot Disk?
- How can I try Active@ Boot Disk before purchase?
- How to make a bootable CD? How can I write ISO files to CD or DVD?
- How to boot and run software from CD-ROM?
- What are ISO image files?
- What are the differences between the Active@ Boot Disk Demo and Active Boot Disk Pro versions?

Product Overview